Description
Your Computer cannot access to any Web pages.
Solution.
This article describes many short tests you can do in order to know what it is happening with your internet connection.
Test 1.
See if the network card’s led is working.
You only have to watch the back of your computer. If the led isn’t working maybe the network card isn’t working well, in this case restart your computer.
Test 2.
See if the router and modem’s lights are working.
If not just restart the router too.
Test 3.
Click Start, Click run, type cmd and press enter.
In this new window, type ipconfig and press enter. If your ip is something like 169.254.XXX.XXX that means that you are not getting your ip from your DHCP server.
In this case your computer is not able to communicate with any other computer in your network or internet. Either you have a program in your computer that is blocking your communications or your network card or cables or router are not working properly.
You can disable your Firewall, remember that many antivirus applications came with one so maybe you have more than one in your computer.
If you pass this test and you are not using static ip the cables, router and network card are working well.
Test 4.
Click Start, Click run, type cmd and press enter.
In this new window, type ipconfig and press enter. The last ip is your gateway.
The gateway is the device that connect you to other network so if you cannot connect to it you have a problem.
So type ping and the number of your gateway, for example:
ping 192.168.1.1
press enter, the command will tell you if the computer can reach the gateway.
If you pass this test then the cables, router and network card are working well.
Test 5.
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Click Start, click run, type cmd and press enter.
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Type ipconfig /all. The lasts rows shows the dns servers.
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Type ping and write one of the last ips.
If the command doesn’t work this mean that maybe your dns servers are not working well and you have to contact your ISP.
Test 6.
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Click Start, click run, type cmd and press enter.
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Type ipconfig /all. The lasts rows shows the dns servers.
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nslookup www.google.com 192.168.1.1
This command will try to use the dns server to resolve a name, in this case “www.google.es”. If it is success it will give you a list of addresses.
Like happens in the other test if you fail maybe you have to contact your ISP.
If you pass all of this tests and you don’t have internet you will be for sure that something is wrong with a program in your computer, try passing an antispyware and an antivirus.
And then remove every antivirus, antispyware and repeat the tests.